Essay on customer service

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Customer Service Analysis. This essay will explain what is meant by excellent customer service, outline an excellent customer service structure and give ways in which it can be maintained. It will also state the impotence of customer service to a business or entity. Customer service is used to set the direction for the business. ...read more

 

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May 23, 2021 · Store Culture and Customer Service. 2-3 pages minimum with apa format. no plagiarism. check grammar. Answer the following: Congratulations, you recently were assigned to manage a high end, branded apparel specialty store that has a reputation for unfriendly, stuck–up sales people, bad customer service and being difficult to shop in. ...read more

 

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1. Clear communication. It is essential for a customer service employee to have good communication skills. When you’re speaking with a person face-to-face you should articulate correctly what you mean, you can’t be too loud, you should avoid interrupting and use nonverbal signals. ...read more

 

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Importance of Customer Service Essay example. Today’s organizations fail to realize the value of their customers when it comes to the success of their business. Without customer loyalty the success of your business will always be uncertain. Organizations must sensitively tailor the designs of a successful firm to the particular challenges of understanding, attracting, and keeping valuable customers. ...read more

 

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Good customer service is important as it’s easier and cheaper to keep existing customers happy than to keep finding new ones. Word of mouth is a powerful method of marketing and a happy customer will most likely refer their friends and relatives to a company that they have had a good experience with. ...read more

 

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Customer Service Effectiveness of Employee Training Programs in Customer/Employee Satisfaction and Increased Profitability Customer service is an important part of keeping a business profitable. However, in a changing business and cultural environment, it is difficult to ascertain exactly what values or features will accomplish that mission. ...read more

 

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Dec 01, 2020 · “Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. For example, I recently flew home to be with my father during a serious surgery and had to rent a car. When I arrived at the airport rental desk, the employee informed me there were no vehicles left in stock ...read more

 

Essay Customer Service Importance

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May 23, 2021 · Store Culture and Customer Service 2-3 pages minimum with apa format no plagiarism check grammar Answer the following: Congratulations, you recently were assigned to manage a high end, branded apparel specialty store that has a reputation for unfriendly, stuck–up sales people, bad customer service and being difficult ...read more

 

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Jul 22, 2010 · Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer … ...read more

 

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Customer Service Essay 2399 Words | 10 Pages. Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. ...read more